We will strive to maintain traditional general practice values. We will foster a kind and caring approach at every stage of patient contact from reception and administration, through to nurse or doctor consultation. If patients have an ongoing problem we will try hard to maintain their contact with the doctor that knows their problem best. Where possible we will help them see the doctor of their choice. When we are unable to provide for patient preference, we will actively explore options to provide an acceptable alternative.
We will always see patients on the same day if they have a problem which needs attending to that same day. We recognise patients may not be able to judge if their problem is medically urgent. We will rely instead on the patient’s perception of medical need. In addition to these same day appointments, we will provide a late afternoon “Urgent Extras Clinic”.
We will provide forward booking appointments with the GP of choice. When this is not possible we will always try to meet a patient’s need by exploring alternatives.
We consider the consultation to be the core of general practice. Although patients are given appointments at 15 minute intervals, we recognise that the problems presented may take a shorter, or a longer time to manage in a caring and thorough way. Where more problems are presented than can be properly managed in one appointment, we will decide with the patient which problems need dealing with immediately, and make arrangements to manage the remainder at a later stage.
When patients contact us for help, we will make only the necessary enquiries of them to determine the best clinician or service to provide. We will maintain absolute confidentiality when asking patients about their need, and respect the patient’s privacy and dignity at all times.
In keeping with the ethos of a training practice, we will strive to keep up to date and practice medicine to an excellent technical standard, while maintaining a patient focused approach at all times.