CORONAVIRUS - APPOINTMENT UPDATE

GP Practices are potentially high risk locations for a Coronavirus infection. The latest Government advice is to wear face coverings in enclosed public spaces: face coverings may be beneficial where it is hard to follow social distancing measures and you are more likely to come into contact with people who you do not normally meet.  With immediate effect we are asking ALL patients attending the surgery to wear a face covering to help us protect each other and reduce the spread of the disease.  We appreciate your co-operation.  Click here for a guide on how to wear a face covering

 

To maintain social distancing in the practice, please do NOT arrive any earlier than five minutes before your appointment.  If you are early you may be asked to return closer to your appointment time.

If you have symptoms of COVID-19 please do NOT attend your appointment. 

ALL requests for appointments will be booked as a telephone call. A clinician will call you back and if deemed clinically necessary will book you a video consultation or face to face appointment at the surgery in the next 3 days.
 
WE ADVISE ALL PATIENTS NOT TO ATTEND THE SURGERY UNLESS YOU HAVE A FACE TO FACE APPOINTMENT - FOR ALL OTHER QUERIES PLEASE TELEPHONE THE SURGERY.

Appointments

diary_appointment

FOR APPOINTMENTS WITHIN THE NEXT 3 DAYS

If you think your need an appointment within the next 3 days please register or sign in to DoctorLink using the following link

https://app.doctorlink.com/Newcourt/register 

Registration is simple and only takes a few minutes. After answering a number of questions to help identify your problem if you need an appointment you will be able to directly book this online without having to call the practice. All the information you have provided will automatically be transferred to your record and available for the clinician who will see you.

For routine appointments see below:

Access the online appointment system

You can also make an appointment by telephoning us on 01793 852302.  It helps us to allocate appointments if you can say if it is urgent for the same day or not.  We would encourage you to consult the same doctor whenever possible, as this helps us to give you better care and helps us to get to know you better.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Improved Access - Evening and Weekend Appointments Available Now
You can now access additional Primary Care Services in the evenings and at weekends.

Improved Access is a Wiltshire-wide initiative where local practices are working together to offer increased availability of services and appointments in the evenings and the weekend. These appointments are available 18:30-20:00 Monday-Friday, and Saturdays, Sundays and bank holidays.   This collaboration  by  practices  will ensure all patients in Wiltshire  have this option, but this might mean you will be offered an appointment at another practice.

Appointment types will vary - some being face-to-face, some on the phone - and there will be a mixture of bookable and same-day appointments available across the week. We will be offering  appointments with GPs as well as with other healthcare professionals, such as a Practice Nurse or Health Care Assistant . We are keen to balance the importance of continuity of care with convenient access for patients, while ensuring that the service is safe.

To book such an appointment, contact your local Surgery during normal opening times. A receptionist will explain the process, and ensure the booking is appropriate. You will need to give consent to use this service.

For more information, please contact your usual GP surgery.

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