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Appointments

diary_appointmentTo make an appointment please telephone (01793) 852302 or call in to the surgery.  It helps us to allocate appointments if you can say if it is urgent for the same day or not.  We would encourage you to consult the same doctor whenever possible, as this helps us to give you better care and helps us to get to know you better.

Telephone Consultations

Each day one of the doctors is responsible for dealing with telephone consultations.  If you feel you need to talk to a doctor urgently, it may be possible to save you an unnecessary visit to the surgery.  A receptionist will take down some brief details of your problem and your telephone number and arrange for a doctor to call you back as soon as possible.  If after the discussion the doctor feels it would be appropriate for you to be given an urgent appointment slot, then this will be arranged.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Improved Access - Evening and Weekend Appointments Available Now
You can now access additional Primary Care Services in the evenings and at weekends.

Improved Access is a Wiltshire-wide initiative where local practices are working together to offer increased availability of services and appointments in the evenings and the weekend. These appointments are available 18:30-20:00 Monday-Friday, and Saturdays, Sundays and bank holidays.   This collaboration  by  practices  will ensure all patients in Wiltshire  have this option, but this might mean you will be offered an appointment at another practice.

Appointment types will vary - some being face-to-face, some on the phone - and there will be a mixture of bookable and same-day appointments available across the week. We will be offering  appointments with GPs as well as with other healthcare professionals, such as a Practice Nurse or Health Care Assistant . We are keen to balance the importance of continuity of care with convenient access for patients, while ensuring that the service is safe.

To book such an appointment, contact your local Surgery during normal opening times. A receptionist will explain the process, and ensure the booking is appropriate. You will need to give consent to use this service.

For more information, please contact your usual GP surgery.

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